1. Do I get a bill credit if my high usage was caused by a leak?
Leak credits will be issued on a discretionary basis. If a leak credit is granted, customers must provide proof that the leak is fixed. Then, water that is leaked will be charged at the lowest tier. The District will arrange payment terms for unusually large bills. Please call our office if you need to make payment arrangements.
2. Why do I pay this monthly base fee and what does it cover?
Base fees cover the fixed costs undertaken by the District to service your tap whether or not you use water through that tap. These include the costs of reading meters, printing and mailing statements, and maintaining the water system.
3. Why did you switch from quarterly to monthly meter reading?
During times of drought, a monthly bill will allow tapholders to respond quickly to high water usage, leaks, and the resulting increase in their bill. It also allows cash management for both tapholders and the District, with smaller bills due every 30 days instead of large bills due once a quarter.
4. When will I get my bill?
We read water meters monthly and bill in three cycles, as follows. Your approximate read dates are printed at the bottom of your monthly bill.
Area 1: South of Colo. 60 and West of U.S. 287 to the foothills, including the Town of Mead. Customers will receive bills dated the 10th of the month, due on the 5th of the following month.
Area 2: South of Colo. 60 and East of U.S. 287 to the South Platte River, including Masonville. Customers will receive bills dated the 20th of the month, due the 15th of the following month.
Area 3: North of Colo. 60 around Loveland and east of Interstate 25. Customers will receive bills dated the last day of the month and due the 25th of the following month.
If payments are not received on or before their due date, a 1 percent penalty is assessed per month. If you have questions, please call our office at (970) 532-2096.
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